As I drove to the Office Depot on Saturday, I was going over in my head how to handle this situation. I had two choices. One, I could be Evil Crazy Deb and rant and rave...or...I could be Sweet and Apologetic Deb and hope for the best. Here's how it went....
After walking into the store, I proceeded to the shipping department. In a soft voice and a smile, I ask for the manager. Over walks Ben, Manager in charge!
I explained to Ben that I shipped this package on Thursday from his store. "Imagine how surprised I was to find it at my door on Friday." "No problem, let me look it up."
He asked if I filled out the information on the screen. "Yes, I did. And I realised that I transposed the information. Was there anything you could do for me because I really cannot afford to pay double shipping."
Ben says, "I will refund your money and ship this for you."
Five minutes later, all paperwork completed. Ben goes over to the register, hands me $9.07 and my receipt. With the money in hand, I am expecting to hand the money right back to him. "No, I took care of it. No cost because of your trouble."
"Really?" He smiled and said "Have a nice day."
I think Evil Crazy Deb is retired, never to be seen again. Being nice goes a very long way.