Being an avid crafter, I was excited about the new product about to be released by Provo Craft.
Yes, I was sucked in by all of the hype on HSN regarding the Gypsy. After watching one day in October, the premiere, I decided to order it
and just my luck, I was placed on a waiting list.
The voice inside me told me to cancel and just as I was about to do so, it arrived on my door step.
OK, I was genuinely excited and thought to myself,
I have many projects in the coming months that this will really allow me to complete them with ease.
Opening the box and much to my dismay, I discovered that Provo Craft decided
to cut costs and not supply a manual nor DVD with this tool.
What? Really? What were they thinking?
Sure, you can go online and download the manual, but please.
My next experience was my inability to register my Gypsy online.
I like to think that I am a computer savvy and, yes I am, but after spending hours and hours of unnecessary problems, I was about to give up.
Several phone calls and hours trying their fixes to the company later, still nothing.
What really burns by cookies is the fact that when someone takes your name and number and promises to call you back
and they don’t, all hope of getting your problem soon go out the window.
It’s been more than the “24 to 48 business hours” since my problem has been reported.
The only positive thing I can say is that HSN shipped me another Gypsy to see if I had a defective one. Thank you HSN, but it is not the Gypsy
but the log in process and is definitely on the manufacturer’s side.
What solution will make me a happy customer?
First, resolve the problem so I can begin to use my tool.
Second, compensate me for my troubles by offering me 5 cartridges of my choice.
Third, an apology for my troubles.
I will be happy to post the resolution and salute the company once again as the leader in the industry.